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FAQ

  • How much is the shipping fee outside of Bali and overseas?
    The shipping fee depends on the weight and size of the package, place or the country to which the items are shipped. Contact us at info@baliherb.com to place your order.
  • What is the delivery time?
    Normally, our delivery times are between 10AM and 8PM, although traffic and weather can sometimes result in delays.
  • Can we request a specific delivery time?
    Yes you can, and we will do out best to meet your request. You can make the request in the Notes box, which is displayed on the check out page.
  • What happens if there are some items not available on delivery day?
    We will deduct the items which are not available and adjust the invoice and offer you a refund or a credit coupon for your next order.
  • What if I complete my order and want to add some more items?
    You can make a new order and we will deliver them together.
  • What if there items I would like but they are not on your website?
    Contact us at info@baliherb.com and we will do our best to source the items.
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